Driver Cancellation Policy
Introduction
Cancelling a confirmed trip significantly impacts passengers and can harm the integrity of the iCommute community. To maintain our service quality and reputation, we enforce strict cancellation policies for drivers.
How to Cancel a Trip
- Navigate to Trip Settings > Cancel Trip on the iCommute app or website.
- During the cancellation process, you will be prompted to:
- Provide a reason for the cancellation.
- Send a message to your passengers explaining the cancellation.
Consequences of Cancelling
- Refunds: Passengers will receive a 100% refund, including the booking fee.
- Profile Impact: A cancellation review will be noted on your driver profile.
- Review Process: Our team will evaluate your cancellation reason to determine if it counts towards your cancellation allowance.
Cancellation Allowance
- You are permitted one cancellation per 6-month period for trips with confirmed passengers.
- Exceeding this allowance may result in permanent suspension of your account if the cancellation is deemed your fault.
- We reserve the right to suspend your account at any time for repeated cancellations that negatively affect the iCommute community.
Preventing Unnecessary Cancellations