Last updated April 24, 2024

1. Introduction

This policy outlines the rules and procedures for drivers to cancel their scheduled rides in our carpooling service. Our goal is to ensure a reliable and efficient service for all users.

2. Cancellation Time Frame

Drivers are required to cancel their scheduled rides at least 24 hours in advance of the scheduled departure time. This allows us to notify the affected students in a timely manner and make alternative arrangements if necessary.

3. Cancellation Procedure

To cancel a ride, drivers must use the cancellation feature in our app. The cancellation will be effective immediately upon confirmation in the app.

4. Consequences of Late Cancellation

If a driver cancels a ride less than 24 hours before the scheduled departure time, the following consequences will apply:

• First Offense: The driver will receive a warning via email.
• Second Offense: The driver's account will be suspended for one week.
• Subsequent Offenses: The driver's account may be permanently deactivated.

Please note that we understand emergencies and unexpected situations can occur. If a late cancellation is due to an emergency, please contact our support team to discuss the situation.

5. No Show Policy

If a driver fails to show up for a scheduled ride without any prior cancellation, it will be considered as a 'No Show'. A 'No Show' will result in an immediate one-week suspension of the driver's account. Multiple 'No Shows' may result in permanent deactivation.

6. Conclusion

We encourage all drivers to adhere to this policy to ensure a smooth and efficient service for all our users. We appreciate your understanding and cooperation.