Driver No-Show Policy:
If a driver has a trip with confirmed passengers and fails to show up, the following steps will be taken:
- Investigation: An issue is reported to our team to gather more information about the no-show.
- Verification:
- If the no-show cannot be verified or was reported by mistake, it will be dismissed, and no impact will be made on the driver’s account. Passengers will not receive a refund in this case.
- If the no-show is verified but the driver was not at fault (e.g., passenger arrived late, or the driver was delayed due to traffic or car troubles), it will be dismissed, and no refund will be issued to passengers.
- If the no-show is verified and the driver was at fault (e.g., the driver forgot the trip or failed to show up without a valid reason), a full refund will be provided to the passengers, and a no-show review will be added to the driver’s profile.
Note: Repeated no-shows by a driver may result in the suspension of their account to maintain reliability and trust within our community.
Preventing No-Shows:
No-shows are serious as they can leave passengers stranded and harm the reputation of our community. Here are steps to help prevent them:
- Plan Ahead: Drivers should allow ample time to plan their trips and ensure they can pick up all passengers on time.
- Advance Cancellation: If a driver is unable to provide a ride, they should cancel their trip well in advance to allow passengers to make alternative arrangements.
By following these guidelines, drivers can contribute to a reliable and positive experience for all users. Thank you for your cooperation.