1. Withdrawal or Expiry of Booking Request

• You are entitled to a 100% refund, including the booking fee.

2. Cancellation Less Than 24 Hours Before Departure

• You will receive a 50% refund, excluding the booking fee.
• The driver will receive 50% of the seat price as compensation.
• An automatic "late cancellation" note will be added to your profile.
• Note: If the driver cancels the trip after your cancellation, you will receive an additional refund for the remaining 50%, excluding the booking fee.

3. Cancellation More Than 24 Hours Before Departure

• You are entitled to a full refund, minus the booking fee.

4. Failure to Show

• No refund will be issued. Please refer to our Passenger No-Show Policy below.

5. Driver Cancels Your Trip

• You will receive a 100% refund, including the booking fee. For details, please see our Driver Cancellation Policy.

Passenger No-Show Policy

1. Consequences of a No-Show